Returns & Refund Policy – Alluvi UK

At Alluvi UK, customer satisfaction is our top priority. This Returns & Refund Policy explains how you can return products and request refunds for purchases made through our website. Our policy complies with UK consumer law and ensures a smooth and transparent process for all customers.

Eligibility for Returns

Products must be unused, unopened, and in original packaging
Return requests must be made within 14 days of delivery
Certain products may not be eligible for return due to safety, hygiene, or health regulations

Note: Alluvi UK reserves the right to refuse returns that do not meet these requirements.

How to Return a Product

Contact Us: Email our support team at sales@alluviofficial.uk with your order number and reason for return.
Receive Instructions: Our team will provide a return shipping address and instructions.
Ship the Product: Send the product back using a trackable shipping method to ensure safe delivery.
Confirmation: Once we receive and inspect your return, we will confirm approval and initiate the refund process.

Refunds

Refunds are processed within 5–10 business days after receiving the returned product
Refunds are issued to the original payment method
Shipping costs are generally not refundable unless the item is defective or we sent the wrong product